Latest posts tagged with #Cx on Bluesky
Your emails are getting buried. Your social reach is dropping.
But your customers' mobile wallets are always within reach. Mobile wallet users spend 31% more, not just because it’s easier to pay but because it’s personal.
Reach customers where they act.
https://bit.ly/44Zxsy0
#MobileWallet #CX
Want to build loyalty?
Focus on the little moments of your customer.
www.richarddedor.com/blog/build-l...
#CX #CXO
🎯 Clienteling : Comment transformer l’exigence du luxe en standards opérationnels activables dans votre CX ?
Inspiré des pratiques d’Alain Vendrasco (#LVMH), ce module décrypte les mécanismes permettant une expérience client d’exception
🔗 Accéder au module : oswego.eu/academy-cx/
#CX #Luxe
Aisa-X.AI - Voice Delivery Confirmation Agent
📦 Delivery chaos? Fix it.
🚀 AiSA-X AI Agents:
→ Call customers automatically
→ Confirm delivery
→ Reschedule instantly
→ Update systems
💡 Smarter logistics starts here.
Read Full Blog: blog.rackons.in/ai-voice-del...
#AI #AisaX #VoiceAI #Automation #Logistics #Tech #CX
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Failed deliveries drain eCommerce profits through refunds, reshipping, and lost trust. Fix it with real-time tracking, clean data, and better last-mile partners. #ecommerce #logistics #CX
Cx Dev Log — 2026-03-28 Seven commits of real work landed, capped by the long-anticipated submain merge into the main branch. The backend transitioned from handling only scalar layouts to support...
#cx #programming
Origin | Interest | Match
What AI use cases will actually drive business impact?
At #Elevate26| Customer Experience Summit, Rusty Warner of Forrester will share a research backed roadmap for product, marketing, and digital leaders. Read more.
https://bit.ly/4sHXzTF
#AI #CX #Mobile #AIEvents #Martech #AgenticAI
What AI use cases will actually drive business impact?
At #Elevate26| Customer Experience Summit, Rusty Warner of Forrester will share a research backed roadmap for product, marketing, and digital leaders. Read more.
https://bit.ly/4sHXzTF
#AI #CX #Mobile #AIEvents #Martech #AgenticAI
Returned an iPad Mini to #Verizon—still being billed months later. Now I have to chase credits monthly. Process > people.
Full story: nielflamm.com/blog
#CustomerExperience #CX #DoBetter
Wow Summit reúne líderes em Alphaville para discutir experiência do cliente como motor de crescimento
#alphaville #ChristianoBem #cx #EstratégiaDeNegócios #EventoCorporativo
⭐ I have 18+yrs experience working in key design roles across varied projects that have included; #branding, product & service #campaigns, #editorial content, #events, & #marketing comms, for clients operating in; #CX, #Construction, #DataSecurity, #Energy, #Hospitality, #Manufacturing, & #B2B/B2C
⚠️ Chatbots save time but can frustrate users if overused.
Use a hybrid approach: bots for simple tasks, humans for real problems.
👉 Learn more: chatboq.com/blogs/risks-...
#Chatboq #Chatbots #CX #AutomationRisks #CustomerExperience
“Bye for now” isn’t the issue—it’s a symptom.
We’re hiring for process, not active listening.
Scripts > understanding = broken CX.
More thoughts (and solutions): nielflamm.com/blog
#CustomerExperience #BPO #CX #Leadership #ContactCenter
⏱️ Customers expect speed.
No waiting. No delays.
If you’re not instant, you’re invisible.
#CX #Marketing #Business #Chatboq
Heard “Bye for now” again—this time from #TMobile.
Also from #Amazon, #Target, #United Airlines + more.
Different brands. Same ending.
Is brand voice disappearing in BPO CX?
More: nielflamm.com/blog
#CustomerExperience #BPO #CX #BrandVoice
Turn VoC feedback into a roadmap. Use sentiment data to listen, act, and cut churn. How do you capture insights? #VoC #CX #Sozoroad #BusinessStrategy
MyPOV: Output Is Not an Outcome: Resolving a Misperception About AI in #CX bit.ly/4c7YDtb @CRM “There is no question that artificial intelligence is a game changer: It is plain to see the impacts AI has already had across business and personal life.” - @lizkmiller @constellationr
Missed appointments = lost revenue 🚫
🚀 AiSA-X AI Voice Agents:
→ Auto calls
→ Natural conversations
→ 24/7 reminders
→ No missed follow-ups
💡 Build systems, not stress.
👉 Read more:
uberant.com/article/2160...
#AI #AisaX #Automation #VoiceAI #CX #BusinessGrowth #Tech
AI活用による顧客体験の進化 － 新たなCRMの実現に向けて #東京都 #港区 #AI #ServiceNow #CX
ServiceNow Japanが発表した調査報告書『The CX Shift』は、顧客体験の実態を浮き彫りにし、AI時代のCRMの方向性を示しています。顧客の期待に応えられる新たな戦略を探ります。
Wondering what your peers are doing with AI or how Agentic AI is transforming customer experiences, 𝐄𝐥𝐞𝐯𝐚𝐭𝐞’26 is worth a look.
✅ Real-world CX strategies
✅ Practical peer-led insights
✅ Measurable outcomes
April 13–14 • Orlando, FL
Register Now
https://bit.ly/4dhmcC4
#Elevate26 #AI #CX
More activity doesn’t equal better push performance.
If volume rises but lift doesn’t, you don’t have an effort problem. It’s more of a prioritization problem.
These 2026 push benchmarks show what actually moves the needle. ⬇️
https://bit.ly/4tnTR1R
#Airship #Mobile #MobileApp #CX
Most companies still optimize #CX for speed. The bigger issue is retention.
In #Banking, that can mean the difference between solving a problem and losing a customer.
buff.ly/4ICgH05
#DigitalMarketing #AI #FinTech #FinServ
Don't let your recovery process be an April Fools' prank on your customers. 🤡 Frictionless payments = better engagement. Move away from the 'bounty hunter' vibe and toward a modern, human-centric experience. #Payments #CX #Dash
SEO is dead. Long live the black box of GEO. Stop paying for "visibility scores" that fail the red face test. Publish expert content, not LLM fluff.
zurl.co/yjDGq
#CX #GenerativeAI #Marketing
🏛️ L’excellence opérationnelle se construit avec des standards exigeants, éprouvés à grande échelle. Nous sommes fiers d'accueillir Alain Vendrasco comme inspirateur de notre Academy.
👉 Une expertise rare, au croisement du luxe et CX
#experienceclient #CX #Luxe #LouisVuitton
oswego.eu/academy-cx/
@postnl.bsky.social wil zo graag dat je kiest voor een pakketpunt, dat ze zelf die keuze voor je maken. En dan niet op 800 m van huis, maar 5 kilometer
Bezorger is niet in de buurt van mijn huis geweest, en lukte het bezorgen niet.
Zijn collega van @dhl lukte dat wel rond zelfde tijd #cx
Market Forecast: Voice of Customer (VoC)
qksgroup.com/market-resea...
#VoiceOfCustomer #VoC #CustomerExperience #CustomerFeedback #CX #CustomerInsights #DataDriven #CustomerEngagement #SentimentAnalysis #CXStrategy #DigitalTransformation #AIinCX #ExperienceManagement
Last year’s #Elevate26 | Customer Experience Summit sold out.
This April 13–14, will provide practical insights and the playbook to unlock the value from your Customer Experiences with mobile and AI strategies that work.
𝐒𝐀𝐕𝐄 𝐘𝐎𝐔𝐑 𝐒𝐏𝐎𝐓 𝐓𝐎𝐃𝐀𝐘. 𝐑𝐞𝐠𝐢𝐬𝐭𝐞𝐫 𝐧𝐨𝐰.
https://bit.ly/4dhmcC4
#CX #AI
High value customers deserve high value experiences.
In a margin conscious world, premium service isn’t a nice-to-have. Your retention depends on it.
AI now makes it possible to scale recognition, relevance, and white-glove care in new ways.
Learn how.
https://bit.ly/46iiHae
#Mobile #CX #AI
