Hello Jonathan,
Thank you for reaching out to WIRED customer care. My name is Allen, and I’m glad to assist you.
I want to personally apologize for the delayed response due to high volume of emails. We truly appreciate your patience. I understand your frustration regarding the conflicting information you’ve received and the difficulty in updating your email address. I sincerely apologize for the confusion and inconvenience this experience has caused, especially after multiple attempts to resolve the issue. I completely understand how this has impacted your trust, and I want to assure you that I’m committed to resolving this matter to your satisfaction.
I’m happy to confirm that your account email address has now been successfully updated to your preferred email. This means you should be able to access your account using the updated email address. If you happen to encounter any issues logging in, I recommend using the “forgot password” option to ensure your access is fully restored under the correct email.
Please note that you may also update or make necessary changes on your account in the manage account section when logged in.
If you'd like to rejoin us in the future we’d love to welcome you back—click here for a special offer created just for you. Please don't hesitate to reach out if there is anything else we can do to assist or if you have any further questions.
For the fastest support, chat with us anytime.
Thank you for contacting WIRED.
Best regards,
Allen
This would be hilarious if it weren't so GOD DAMNED FRUSTRATING.
I don't know what you "updated" or how, but THERE ARE STILL TWO SEPARATE ACCOUNTS FOR ME ON YOUR WEBSITE, UNDER THE TWO DISTINCT EMAIL ADDRESSES. NOTHING HAS CHANGED.
Please tell me the truth: am I interacting with human beings in these email interactions, or with a chatbot who isn't actually able to solve my problem so you just keep lying to me and telling me it's solved when you haven't actually done anything?
I will ask again what I asked in my last message to you: is there a human being there who I can interact with who will actually understand and be able to resolve my problem?
Customer Name: Jonathan Kamens
Customer Email: [blurred]@anonaddy.com
Concern: Frustration over incorrect support responses and inability to update email; duplicate accounts confusion
Resolution: Confirmed email address successfully updated; advised login and password reset if needed
#TechIsShitDispatch
This morning I got back a third response from #WIRED's customer support claiming once again that the problem was fixed, when once again it is not fixed and in fact nothing has changed.
At this point, I'm not sure whether it makes a […]
[Original post on federate.social]